Cross E Ranch Employee Training
Welcome to the employee page!
On this page there is a training video to help you with the scheduling app and information to help you with the employment documentation you will need to fill out before you start your first shift!
When I Work Scheduling App Training Video
For the festivals we use the scheduling app called "When I Work". First, you will get an invitation email to join Cross E Ranch's team. Second, download the app and create your login information. Third, you should see your profile and be able to start adding in your availability. Please watch this training video and familiarize yourself with how the app works. If you can't figure out how to use the app or have questions about putting in your availability please contact Kristal at kristal@crosseranch.com.
Notifications in the App
Make sure to set your notifications up in your profile! This will allow you to receive notifications when the schedule has been posted, any upcoming shifts, open shifts that become available, and any work chats that are sent to the group.
To set this up follow these steps:
Starting on Main Dash Board
Go to the "More" tab at the bottom of the page (three little dots ...)
Alert Preferences
In here you will be able to set the preference on how you are notified. You can select text messages, emails, or both!
You are also able to set up a times not to be notified. If you are in school or late at night.
You can also sync your shifts to your phones calendar app by simply selecting the "Calendar Sync" button in the "More" tab
Employment Documentation
Required Paperwork:
You will receive an email invitation from Intuit Quickbooks Workforce Services on behalf of Cross E Ranch. Please make sure you receive this email,if you don't see it in your inbox, first check your spam folder. If it's not there, contact Olivia asap to make sure you get the email invitation. You will follow the link in the email and create an account (if you already have an Intuit account because you use some of their services, you will just sign in). Please start this process when you have time to fill out everything. THE LINK WILL EXPIRE in 24 Hours. Do this as soon as possible. Do not wait.
Once you follow the link and create an account, it will have you fill out quite a bit of information about yourself. Before starting this process, you will need to know and have ready: your Social Security Number, bank routing number, bank account number (this must be your bank account, under your name. Not a parents or guardians bank information), what kind of bank account you wish your payment be deposited to (ie: checking, savings), and tax information (withholding amount etc.). If you do not know these, your parent/legal guardian should know them and can help you. Please have all this information ready before starting the process.
Please remember your login to your account. You will be able to access your pay stubs and your W-2 forms there.
Olivia will be able to see when you have filled out the information and will contact you if anything is missing.
We have two paydays per month. The 5th and 20th of each month. The first pay period is the 1st-15th; the second pay period is the 16th-end of the month. It is YOUR RESPONSIBILITY to make sure that your timesheets in When I Work are correct. This needs to be done by the night of the 15th and end of the month. It's easier if you make corrections as needed, don't wait until the last minute. You will get reminders on the When I Work chat of when to do this. So there shouldn't be any excuses if you've not made necessary corrections. If you need to adjust your timesheets, and cannot do so yourself, you need to let your manager know. If your hours are incorrect, your pay will be incorrect and we will have to wait until the next payday to correct any discrepancies.
If you have special permission from Olivia to be paid in a different method other than direct deposit, we will send an announcement in When I Work when those are ready to be picked up in the staff office.
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Documents for Orientation
I-9 Form
We will need you to fill out and print the I-9 form. Please bring this printed form and your supporting identification documents (listed on page 2 of the form) to orientation, or on your first official day working the festivals, and turn it into Olivia or Lana.
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Employee Handbook
Our Employee Handbook goes over standard procedures, dress codes, pay periods, and employee perks for joining the Cross E Ranch team! Please take the time to read it and let us know if you have any questions.